We are committed to protecting your personal information, and this policy and how your personal information is used are explained through the website www.trippify.ae and the application available on smart devices iPhone, Android, Windows (all referred to on the website). Note that this privacy policy does not apply to the websites of our business partners, affiliates, or any other parties, even if they are referred to on the website. Therefore, we advise you to review the privacy policy of the third parties you wish to deal with. When you use the services available on the website or mobile applications, you will be asked to provide some information such as your name, contact addresses, credit card or debit card. This information is stored and retained on computers or in a secure and encrypted format.

Personal information includes your email, name, phone number, device identification number, and Internet Protocol address.

Transaction information, including trip program details.

Reservation information, including destinations and dates.

Other information, including information about your browsing of the Site or Application

Fulfilling our agreement with you, including arranging trips, hotel and package reservations, sending your itinerary, or contacting you in the event of any problem related to your reservation.

To register your name on our Site or mobile applications, so that you can manage your account on our Site to receive all our services. You can also unsubscribe by contacting us if you no longer wish to enjoy these services.

To answer any inquiries you have sent to us by email.

For direct marketing purposes, as detailed below.

It is necessary for us to know all the names of passengers traveling or the names associated with the reservations. If you have made a reservation on behalf of another person, you are supposed to have obtained their consent to use their personal information. We will complete the procedures based on the consent mentioned above.

With all branches of the customer service team offices.

With other trusted parties with whom we deal to provide certain services: such as enabling our customers to book flights, complete a flight reservation, car rental, hotel reservation, complete a tour reservation or other services quickly and easily.

With customs, immigration or other regulatory authorities in the country of departure or destination in order to comply with the law in those countries.

With other parties involved in the credit card authorization policy.

If we have a duty to do so or if the law allows us to do so.

With our employees and agents to carry out one of the tasks we have referred to above, now or in the future.

With organizations with which we have a partnership and which are part of our group, our parent company and other affiliated companies, where this participation enables us to provide information about services and products, related to travel and others that may be of interest to you. These companies will have limited access to your personal data in accordance with what is stated in this Privacy Policy. These companies will also comply with applicable laws governing communications and at the very least give you the opportunity to opt out of receiving similar messages via their commercial email in the future.

If you choose not to share certain requested personal data with us, you can visit our page but you may not be able to access certain options or services.

To ensure that your travel arrangements are completed smoothly and efficiently, your personal information may be transferred to countries that lack data protection laws or to countries where your privacy and other fundamental rights may not be as widely protected. We will only provide data to provide and fulfil all the services you have requested from us, to comply with the agreement with third parties to serve you, or to disclose information that we are required to do by law or on a regular basis.

When you use our mobile applications, we collect and use information about you in the same way and for the same purposes as when you use our website.

We also add the information we collect when you use Trippify is website and use certain other information that we collect automatically when you use our applications via your mobile phone, specifically:

We automatically collect information about the mobile application, which you access and use. This allows us to identify areas of interest to our customers on our mobile applications, so that we can continually develop and improve them. The information we collect for this purpose does not enable us to directly identify you.

Each mobile application sends us a unique device identifier (or “UDI”), which is a string of numbers or letters unique to your mobile device, a unique device identifier for advertisers (or “IDFA”), and a unique device identifier for providers (or “IDFV”). We use this only when you first use the mobile application to confirm the results of the number of downloads of data generated from clicking on our banner ads and marketing tools, for our advertising network.

When you use the mobile application, you may choose to allow access to your current location – a feature provided by your mobile device using GPS or similar technologies – to identify hotels or airports near you. If you choose to allow this feature, this location memory may anonymously collect information about your location as part of search queries recorded by our server, in order to deliver relevant marketing messages and improve your experience. You may also disable the location feature in the mobile application at any time through your mobile device settings menu. However, this may limit the use of location-based services or options available on our mobile application.

You can always control the type of information sent to us via the mobile application. You can control this service either by making some adjustments in the settings of the mobile application under the Settings menu or by changing your mobile phone settings. Alternatively, you can remove the mobile application from your mobile device entirely and access our services through our website.

We will sometimes record your booking process to understand your booking experience and improve our product. However, we do not record your personal information such as your card details.

A technology called a “cookie” is used to provide customized information from Trippify is website or mobile applications. A cookie is an element of data on a website or mobile application that may be sent to your browser and stored on the same system later.

Cookies allow us to recognize who has viewed our pages and advertisements, to determine how many times certain pages have been visited and to identify the most frequently visited stations on our website. It also allows us to make your browsing experience on the Trippify website and app easier and more convenient, for example by allowing us to direct you to the language you last used on the site, to give you a better experience when you return to the site. Most web browsers automatically accept cookies. You do not have to accept cookies, but you should read the information specific to your device’s browser to see how to set it to send you an alert the moment you receive cookies, and then you can decide whether to accept them or not.

If you wish to delete your account or data, you can do so by contacting us through our branches, call center and WhatsApp.

You can also delete your account through our iOS app. Simply log in using your registered email or mobile number, and go to the delete option under “My Account” details.